Coronavirus

• We have suspended all non-essential business travel and cancelled physical meetings, replacing them with virtual meetings.
• Hand-shaking has stopped and people must maintain a 1 metre distance from each other.
• Our employees are advised to wash their hands with soap and water for at least 20 seconds each time and use alcohol-based hand sanitisers.
• Any employees with a cough, high temperature and difficulty breathing or who have recently been to a country at risk are required to self-isolate for 14 days.
• We have a business continuity plan in case there is a lockdown in any of the countries in which we operate.

• Only a limited number of customers will be allowed into the branch at any time. This is to maintain social distancing guidelines.
• Our tellers and front office employees maintain a distance of 1 metre.
• We carry out temperature checks at all our premises, branches.
• We will insist that you use hand sanitisers or disinfectant wipes when entering the branch or using ATMS.

If you do not wish to visit any of our branches to carry out transactions:

• Use our digital platforms - Ecobank Mobile App, Ecobank Online, Ecobank OMNI, Ecobank Omni lite.
• Contact any of our Regional Contact Centres 24/7. The numbers are below.
• Contact your local branch on their contact numbers. The full list is here.

• Continue to follow basic protective measures recommended by WHO and the government agencies in your country.
• Wash your hands regularly with soap and water, use alcohol-based hand sanitisers and avoid touching your face.
• Maintain social distancing of at least 1 metre.
• Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
• If you have fever, cough and difficulty breathing, seek medical care immediately.

For more information on the disease visit WHO Q and A’s about Coronavirus:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

• Lagos: +234 (0) 700 500 0000, +234 (0) 708 065 3700, +234 (0) 1 270 1323; engcontactcentre@ecobank.com
• Abidjan: +225 (0) 21 21 00 21 / 800 80 088 (toll free); ecobankenquiries@ecobank.com
• Accra: +233 (0) 302 213999; Toll free 3225 (MTN, Vodafone, Airtel, TIGO) or 0800 30000 (Vodafone only); ecobankenquiries@ecobank.com

There is currently an increase in online fraud as criminals are capitalising on the COVID-19 pandemic to commit cyber crime.

Stay alert and stay safe online by following our advice:

• We will never ask you to provide personal banking information (such as your card number, PIN or Ecobank Mobile app activation code) via phone, email or SMS. Always ignore such requests.
• Never share any confidential information, such as your username and password, with anyone. Do not share your personal details, such as date of birth, on social media as criminals can use this to identify you.
• Always check you’re on the authentic Ecobank website when you sign in to online banking  – a locked padlock in your browser address bar means the page is secure.
• Beware of phishing attempts. Criminals send emails including links to fake web pages so they can steal your data. if you receive a suspicious looking email claiming to be from Ecobank please report it to us here
• We update our security constantly – download the latest version of the Ecobank Mobile app if you use mobile banking. Always download the latest security updates for your web browser and operating system.

Visit our Security Centre and read more on how to stay secure online.