Help FAQs Frequently Asked Questions Top 5 FAQs How can I open an account with Ecobank? By filling an account opening form in branch or on line Is the service only available in Africa? It is available in all African countries where Ecobank is available. How I can I check my balance online? Our account balance checking service is available at ATMs or via Internet Banking. You can fill our form to subscribe to this. How can I check my balance online? You will need to be signed on. You can do this by filling in an Internet Banking form. Visit your branch and the customer service will assist you. How can I access my new account on the internet? Visit your branch and fill out the application form, or send us a form request through our contact-us web page here. General How can I open an account with Ecobank? By filling an account opening form at the branch or online: https://ecobank.com/personal-banking/everyda y-banking/apply How can I an account with Ecobank? By filling an account ing form at the branch or online: http:www.ecobank.comcurrentaccounts.aspx# http :www.ecobank.comsavingsaccounts.aspx http:ww w .ecobank.comcorporateaccount.aspx Can I link two accounts to one card. Yes. Vist your branch for assistance What should I do if my Debit Card is lost or stolen? Contact the nearest Ecobank branch immediately to report or call the contact centrehelp desk to report. What happens if my ATM card expires A replacement card is automatically produced for you and you will receive an alert 30 days before the existing card expires to inform you of collection of the new card What will happen if I enter my PIN wrongly three (3) consecutive times at the ATM. Your card will be retained by the ATM and blocked. You will have to call the Contact Center for unblocking before you can use the card. Can I check my balances on the phone? Yes, by subscribing to SMS alerts. Please visit your branch or call the Contact Center for assistance Is it possible to access my account in another African country ? Yes it is possible to withdraw from another African country but in their local currency. Is it possible for an existing customer to migrate to the new deposit products package? YES by filling the form available at the branch or on line. The package includes Cards, e-Statement, SMS-alert, e-Alert, Internet Banking, Standing order, and other optional features, where available How can I access my savings account records online? You will need to be signed on by filling an internet banking form. Please visit your branch or s a request though our "contact us" web page http:www.ecobank.comgroupcontact What is the Routing and Swift Code for your Correspondence bank in New York? ECOCGHAC 2.CITIUS33 Can I transfer funds abroad from my foreign account? Yes I want to check my balance online? You will need to be signed on by filling an internet banking form. Please visit your branch and the customer service will assist you How can I check transactions that occur on my account? • The Bank advises you by sing an SMS message or a e-alert br • You do it yourself through the ATM or internet banking Are your services available only in Africa? No, in all African countries where Ecobank is present How can I access my new account on the internet? Kindly approach your branch and fill out the application form or s us a form request through our contact-us web page: https:ecobank.comgroupcontact How else can I check my balance apart ? Account balance checking service is also available at the ATM I want to check my balance online ? You will need to be signed on by filling an internet banking form and subscribing Please visit your branch for assistance or call the contact center and an agent will assist you. How can I an account with Ecobank? By filling an account ing form at the branch or online: https:ecobank.compersonal-bankingeveryday-bankinga pply