Mobile phone banking
Mobile Banking
Mobile Banking is a secure platform that uses the same encryption as Internet Banking. Our Mobile Banking service is built with the same encryption standards – 128-bit secure encryption and complies with international Internet security standards.
How are details compromised on your phone
"SMishing" is a technique that fraudsters use to steal your personal information. By cleverly disguising an SMS to your phone so that it looks legitimate, fraudsters use various techniques to then capture your personal details.
One such technique is by placing a clickable link on the SMS itself, that when accessed on your WAP enabled phone, takes you to a fake site that looks very similar to what the bank’s mobile site. Once on the site, the recipient is asked to enter sensitive information such as passwords, credit details or bank account numbers. These details are then received by fraudsters who use them to perform unauthorised transactions acting as the customer.
Another technique of SMishing that fraudsters use, is placing a number on the SMS and instructing customers to "urgently" dial a particular number. This number then reaches a voice activated service that would pretend to be the bank and then ask the customer to enter or submit sensitive information. The fraudsters then capture this information and use it unlawfully.
How you can protect yourself
Never give your personal details to anyone without making sure that they are who they say they are. A Standard Bank representative will never ask you for personal or banking information in an SMS. You should view SMS asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue.
Treat SMS that appear to be from us asking for your personal details with suspicion.
Never reply to their SMS or get into a conversation with them.
Never provide your personal details, for example, your PIN or account details by SMS.
Do not follow any links in SMS to reach our Mobile Banking or Internet Banking website.
If you've given out your details
Click here to call us immediately if you think you have in any way given your banking details to a criminal. This line is open 24 hours a day.