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MasterCard

The world within your reach

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MasterCard is one of the most recognised brands in the world. With a presence in over 210 countries, 22 million shops and businesses worldwide, the Ecobank MasterCard is accepted globally and is free to use. Ecobank MasterCard holders can use their cards to pay online, on mobile and in shops and restaurants. Just look out for the MasterCard logo.

Benefits

Along with worldwide acceptance, with an Ecobank MasterCard, you’ll enjoy:

  • 24-hour customer service
  • 24-hour access to card-based transactions/account status, anywhere and via Ecobank Online
  • Emergency Cash Replacement Service
  • Emergency Cash Advance Service
  • MasterCard/Cirrus ATM location information

Additional features

Your Ecobank MasterCard is a secure MasterCard that comes with the privileges associated with the MasterCard brand globally. As an Ecobank MasterCard holder you can withdraw cash at over 900,000 ATMs, located in shops, banks, airports and high streets in 210 countries where MasterCard has a presence.

The Ecobank MasterCard is available both for corporate and individual use. Simply fill in an application form and provide the necessary details. Once approved, your card will be issued to you.

Usage information

To pay for goods and services, just present your card to the sales attendant who will swipe it through a Cashless Payment (POS) terminal. Remember to check that the sales receipt is correct and sign and retain a copy of the receipt. When you withdraw money at an ATM you’ll need to input your PIN to perform your transaction.

Application requirements

To apply for an Ecobank MasterCard you’ll need to meet the following criteria:

  • You must be gainfully employed and be able to show evidence of a steady source of income
  • You must possess an international passport
  • You must provide two satisfactory references, one of which must be an Ecobank approved bank reference
  • If you do not have a credit reference you’ll have to open an account with Ecobank
  • You must show evidence of place of residence

Apply for an Ecobank Mastercard

MasterСard FAQs

  • Is it safe to shop over the Internet?

    Yes, it is safe to buy online. Just remember to check for the padlock symbol to make sure the page is secure.

  • Where can a MasterCard be used?

    You can use your credit card to make purchases at any of the 20 million outlets worldwide that accepts MasterCard. You can also use your card to make withdrawals from a cash machine and spend up to a pre-agreed amount called your credit limit.

  • How does Ecobank decide which product is right?

    You should always apply for the product which suits you best. However, from the information you provide, we may decide to offer you an alternative product.

  • What happens if my credit card gets lost or stolen?

    Inform the Ecobank MasterCard Centre immediately by calling our Customer Care number 01-2701323 or 01- 2706970. This will enable us to temporarily block your account and arrange for a replacement. We also advise you to lodge a formal complaint to the police for your own protection. You must always keep a record of the customer service phone number and your Ecobank MasterCard number in a safe place, separate from where you keep your card. Note down the time and date of reporting, as well as the name of the customer service representative.

  • What should be put in the Occupation box?

    If you are employed, please enter your job title for example 'Banker' or 'Sales Executive'. If you are self-employed please indicate so and also state your line of business.

  • How long does it take to complete the application form?

    Between 5 and 10 minutes.

  • Does Ecobank decline applicants who've been declined for a credit card before?

    Not necessarily. Ecobank takes all the information you provide on your application form into consideration. A decision is then made based on that information. The bank also relies on information from our credit reference bureau.

  • What is a credit card?

    A credit card gives you safe, convenient and instant access to your bank funds. It is a small plastic card issued by the bank, credit union, or building society which allows the user to borrow funds, usually at the point of sale. The user is able to purchase items without cash, cheques and withdraw cash from ATMs.

  • Once accepted, how long does it take to get your card?

    Your card will be ready within ten working days of receipt of your acceptance letter. You will be contacted by a Customer Care officer when your card is ready for collection.

  • When does the PIN arrive?

    As soon as your card and PIN are ready for collection, you will be contacted by Ecobank to go to the branch where you submitted your application.

  • What should be put in the income boxes?

    You should enter the amount of money you get from your salary every year before tax. If you are a housewife, self-employed or retired, please add up all the pension, benefits and income you would receive in one year and enter this as your income.

  • Can you submit more than one application?

    Please do not submit more than one application – only the first application received will be considered as valid.

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