Security Contact Numbers

The number you should call varies according to the type of fraud involved.

Online fraud

Call xxxxxxxxxx - lines are open every day of the week.

If you're suspicious about an email that claims to be from us, forward it to internetsecurity@ecobank.com Once you've done this, delete the email. There's no need to call us unless you believe you've disclosed your personal details or suffered a fraud.

Card fraud

Call xxxxxxxxxx

• To report a lost or stolen debit card
• To dispute a transaction
• If you think you've been called by fraudsters claiming to be from the Ecobank Fraud Team
• To dispute a transaction on your debit card

Fraud lines are open 24 hours a day, seven days a week.

Telephone fraud
Call xxxxxxxxxx

Cheque fraud
Call xxxxxxxxxx

Identity theft
Call xxxxxxxxxx