Security Scams

All about Phishing

Criminals are phishing for your information

We're all used to getting some pretty strange emails asking us to ‘click here’, send information about ourselves or claim a great prize we’ve won. Unfortunately, the Internet holds many risks to the security of your personal information and money. One of these is called phishing.

What is phishing?

Phishing happens when a criminal sends you an email claiming to be from a recognised organisation, for example, Ecobank, to mislead you into revealing sensitive information for identity theft. This may be in the form of visiting a fake website or clicking on an email attachment.You are told to visit a (fake) website where you have to enter sensitive information, such as passwords, credit card details or bank account numbers. Once you’ve supplied your details, they are emailed to the fraudsters, and you are redirected to the legitimate website.

What are we doing to protect you?

Ecobank are committed to protecting your banking details and are always on the lookout for sites that pretend to represent Ecobank or any of our subsidiaries. We take immediate measures to close down fake websites and educate our customers about the latest criminal activities. Free anti-phishing software – Trusteer is offered to all clients. Download and install the Trusteer software after logging onto Ecobank Internet Banking.

How you can protect yourself

Never give your personal details to anyone without verifying their identity. You should view emails and pop-up windows asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue.

Treat emails that appear to be from us asking for personal details with suspicion.

Never reply to their email or get into a conversation with them.

Never provide your personal details, for example, your PIN or account details, by email.

Do not follow any links in emails to reach our Internet Banking website. Always enter our website address (http://www.ecobank.com/) in the address bar to connect to our Internet Banking site.

Do not create shortcuts on your desktop to Internet Banking. Malicious software could redirect the shortcut to a fake site.

What you can do if you suspect phishing

Please use our "Report Scam" page. Click here to report any suspect phishing emails and we'll investigate. Do not respond to that email.

What to do if you've given out your details

Click here to call us immediately if you think you have in any way given your banking details to a criminal. This line is open 24 hours a day.