Rapidtransfer enables the sending and receiving of money in all Ecobank branches within the Ecobank African network. You can also send a Rapidtransfer online.

The sender can place a request at the sending branch where due diligence will be done to ascertain the validity of the claim. If the claim is successful, only the principal amount will be refunded. The sender is likely to lose a part of the principal, depending on the ‘spot exchange rate’ that was originally used versus the exchange rate on the day of reversal.

This is to ensure that Ecobank complies with the legal requirements of KYC (Know Your Customer) and anti-money laundering regulations. The ID card must be genuine and current. The identity card will also help both parties in the future, in case there is a question or query on a specific transfer.

Yes, when you fully complete the account opening process.

No, all charges are made known to the customer.

Ecobank has to make sure that transactions are compliant with international money laundering laws.

Usual bank transfers abroad are done through correspondent banks, which can take one day depending on the destination of the funds. These correspondence banks will deduct charges just as the sending bank does. In addition, when funds finally get to the customer it is less than the initial amount due to bank charges. It usually takes as long as two to three working days for funds to reach their destination. True to its name, Rapidtransfer will deliver the money in minutes. Beneficiaries can cash the funds the same day. No transfer service compares to Rapidtransfer when you need emergency or quick cash.

The limits vary from one country to another, but transactions must not exceed 10,000 US dollars.

There’s no fee to receive funds, as the sender bears the cost.

Rapidtransfer is available in all countries across Africa where Ecobank is available.

Yes. The amount will be converted to local currency, subject to regulations in some countries. Payment will then be made to the beneficiary in the local currency of the receiving location.

Yes, customers receive a Rapidtransfer transaction reference number, which is unique to each transaction.

No, it is not transferable.

The service is extremely secure as it uses the same advanced and customised core banking platform that Ecobank runs on, which includes the latest international security software.

Yes, absolutely. Just visit any of our branches with a valid means of identification.

Yes. Just make sure that the beneficiary’s account details are clear on the Rapidtransfer “S” form and the rest will be handled by the Rapidtransfer teller.

No. Identification is only required when a cash amount is to be sent out, or if you are the beneficiary of a cash pay-out transaction.

Customers can lodge a complaint in the Customer Service compliant registerbox in the branch or call our contact centre line.

Yes.

Rapidtransfer is a mobile application that allows individuals to remit monies to beneficiaries in any of the thirty-three (33) African countries where Ecobank operates through a payment card for funding. Funding natives may be added in the nearest future.

It is a convenient, fast and secured way of sing money into the thirty-three (33) African countries where Ecobank operates

• A smart phone running the Android or iOS Operating System
• A valid government-issue photo identity document
• A clear image or selfie of yourself
• A valid payment card from any bank – Visa or MasterCard

No the app is internet based. The user’s smart phone must be connected to the internet to enjoy the service. Using a mobile Data subscription or wifi services will enable access

Typically, this can be done within 5 minutes if all pre-requisites are readily available and valid

You can use a valid Mastercard or Visa payment card to register on the Rapidtransfer app. The card can be either a Debit, Credit, or Prepaid.

Yes, currently only these two card types are supported. In the future, other card brands may be accepted as well.

Currently you can use your government-issued national passport to register on the Rapidtransfer app. Please select the document maintained in App. This document specification may defer from country to another.

During registration, we will do a comparison of the image on your photo-ID document with the selfie or image you provide.

To register on the Rapidtransfer app using an Ecobank Debit Card, you must use the mobile phone number you have registered with Ecobank on which the bank ss you SMS alerts for your transactions.

Yes, there are different limits set based on the delivery mode and delivery period you select for each transaction.

Yes, a customer can only send money to beneficiaries within the set limit for the delivery mode and delivery period selected.

Yes, a beneficiary can receive funds up to the amount successfully sent by the ser. A beneficiary can also be limited by receiving mode (Account, Wallet, Cash).

From the App Store (iOS) and Google Play Store (Android) online.

The beneficiary will receive the money in the local currency of the destination market as configured on the Rapidtransfer app.

A customer ss money to an embEcobank Current, Savings Account, and Xpress Account Other Non-Ecobank banksbem within the thirty-three (33) African markets where Ecobank operates. Money can also be sent embMobile Walletbem (where available), and embCashbem for redemption at embXpress pointsbem

• Instant
• 1 Day
• 2 Days
• 3 Days

All charges are displayed to the customer on the Rapidtransfer app before a transaction can be authorized for processing.

All taxes are displayed to the customer on the Rapidtransfer app before a transaction can be authorized for processing. Taxes are based on local regulations within the markets where Ecobank operates.

Download the app unto your new device and sign-in as an existing customer by providing the same mobile number you used to your Rapidtransfer profile. We will then s you an Activation Code which will be used to activate your profile on the new device.

No your profile is not lost, you can retrieve your profile as soon as you enter your phone number on the Sign-Up Page

No, the app will be unable to process a registration request with an expired payment card contact your bank to re-issue your card

No, the app will be unable to process a registration request with a blocked or inactive bank card.

No, the app will be unable to process a registration request with an expired photo-ID card.

Go to Change Pin menu on the Rapidtransfer app and change your PIN.

Click on the Pin Reset button on the app and follow the instructions to reset your pin.

Yes, the Rapidtransfer app relies on having internet access and not your physical location.

Smartphones running on Android version 5.0 or later and iOS version 8.0 or later Systems

You can withdraw funds in cash from an Ecobank Xpress Point or Rapidtransfer branded Agent location

You can link up to three (3) payment cards on your Rapidtransfer profile.

No, one (1) card can only ever be linked to one Rapidtransfer profile. Once attached to a particular Rapidtransfer profile, the same card cannot be attached to any other Rapidtransfer profile

The Rapidtransfer app is built with the latest security features implemented.

Funding for a transaction on the Rapidtransfer app is taken from the bank that issued your payment card attached to the customer’s profile

No, any details extracted from the photo-ID used for identification of the customer and populated on the app cannot be edited

Yes, the following are the mandatory fields that must be captured directly from the scan of the photo-ID the customer provides during registration.

• First name
• Surname
• Date of Birth
• Photo-ID Document Number
• Photo-ID Expiry Date
• Nationality on Photo-ID / Country of Issue

No, you cannot cancel a transaction once the customer authorizes it on the Rapidtransfer app

No, you cannot change the delivery time once the transaction request is authorized and submitted.

Yes, you can refer someone to use the Rapidtransfer app by following the instructions under the Invite a Friend menu on the app.