Ecobank Group uses multiple cookies to optimise our services. Cookies remember information about you, making your usage of our website easier. The main purpose of the majority of these cookies is for advertising/targeting users. These cookies enable link-based advertisements, content sharing and linking services, and online video advertising. Our cookies gather data such as audience data to enable targeting of advertising based on visitor profiling, and web widgets embedded by site owners into pages or other content to enable visitors to create and share links to the content across social networks. While cookies are used by default, they may be disabled. However, this may prevent you from using the full range of our available services.

We make use of a variety of third party websites to help run our Ecobank Group web pages, some of which may gather user data. The data these third-party sites gather enable us and these websites to greater facilitate user experience. These sites may gather personally identifiable data such as a user’s name, email address, phone number, mobile provider, country of origin, operating system, company name, billing address, and postal address where necessary. Other data collected is used as log data, such as a user’s IP address, browser type, browser version, the pages of our service that are visited, the time and date of visit, the time spent on those pages and other statistics.

We do not routinely disclose personal information to other organisations unless:

• required by law;
• use or disclosure is permitted by this policy;
• we believe it necessary to provide you with a product or service which you have requested or are contracted to;
• to protect the rights, property or personal safety of any member of the public or a customer of Ecobank Group or the interests of Ecobank Group;
• some or all the assets or operations of Ecobank Group are or may be transferred to another party as part of the sale of some or all of our business; or
• you give your consent.

We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties or allow such third parties to use that personal information.

As part of a global network of affiliates, Ecobank Group exchanges information, including personal information, between its offices. As a result, we may transfer personal information outside your country of nationality. We may also use overseas facilities or contractors to process or back up its information or to provide certain services to Ecobank Group. As a result, we may transfer your personal information to our overseas facilities or contractors for these purposes. However, any such transfer of information does not change any of our commitments to safeguard your privacy and the information remains subject to existing confidentiality obligations.

We will endeavor to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by Ecobank Group.

The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access. We aim to achieve industry best practice in the security of personal information we hold. It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.

We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).

When you make a request to access personal information, we will require you to provide some form of identification (such as a driver’s license or passport) so we can verify that you are the person to whom the information relates. In some cases, we may also request an administrative fee to cover the cost of access.

If at any time you want to know what personal information we hold about you, you may contact us in writing or by email.

If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.

If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons). If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact our Data Protection Officer.

Ecobank Group operates in a dynamic business environment. Over time, aspects of our business may change as we respond to changing market conditions. This may require our policies to be reviewed and revised. Ecobank Group reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on this website.